Once you hire a contractor to do the work you’ve specified, do you have the personnel, the time, or the expertise to oversee every detail of the work? You will if you use our On Site Customer Advocate Service and that’s what this service is all about. We’ll make sure the service you receive is complete and that it properly promotes the extension of your equipment’s life beyond the “one-year warranty”.
Equipped with electrical, chemical and mechanical transformer expertise, your On Site Customer Advocate can monitor the entire project from factory design, construction and factory acceptance testing all the way through transportation, assembly and acceptance testing. In addition, we can address any required maintenance in the field. This process includes key factors from compliance with the specification down to the smallest details such as the torque requirements for dresser gaskets and maintaining the positive flow of N2 on the fill of the unit, all which affect the life of the unit. These are just a few of the areas the On Site Customer Advocate Service can handle for you.
By inspecting the tank before a drain down or by monitoring the flow of dry air, we make sure the transformer and insulation are protected and enhanced and not damaged. The Advocate’s attention is as important as the work being performed because we make sure everything is done right.
In addition to this critical service, SD Myers has also set strict standards for safety, quality and experience in the contractors that provide this service. Our Contractor Certification Program allows us to confirm the quality of the service you receive. Be sure to ask us about our Certified Contractor list!
